Weller Gas Services

Privacy Policy

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GDPR: DATA PRIVACY NOTICE FOR WELLER GAS SERVICES.

Weller Gas Services is the trading name of Weller Services (UK) LTD.

Company Number: 7036881 registered in England and Wales.

Registered business address: 1 Blenheim Drive, Witney, Oxon, OX28 5LL.

This privacy policy explains how we use any personal information we collect about you.

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyright.org.

We take seriously the protection of your privacy and confidentially. We do not share, or sell, or disclose to a third party except as set out below.

1. What information do we collect from you?

We may process the following information from you.

1.1 Information you give us

Personal data you might supply to us	How and Why we process your personal data
Account Information: Information about you which relates to your or your employer’s account with us. This information may include your name, your email address and your telephone and/or mobile number.	We will process the data to maintain your account with us, to provide our services to you, to communicate with you and to back up our database.The reason we process the data is to ensure the proper administration of your account and our business and, where you have entered into a contract with us, for the purpose of fulfilling our contract with you.
Communication Data: If you communicate with us, we may process the information contained in your communication. This information may include your name and contact information, the content of your communication and any metadata our website generates where you communicate with us using the contact form available on our website.	We will process that information so we can correspond with you and keep records of such correspondence. The reason we are processing this data is to ensure the proper administration of our business (our legitimate interest)
Notification Data: Where you have subscribed to receive newsletters/ special offers, we will process your data so that we can send such newsletters and email notifications to you. If you would prefer not to receive such communications, please contact dpo@johnnicholls.co.uk.	The legal basis for us processing this data is that you have consented to such processing.
Regulatory Data: We may process your data if we need to do so in order to comply with our legal and/or regulatory obligations, so that we can protect the vital interests of you/ another natural person	The reason we process such data is to protect the vital interests of you or another natural person.

2. Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. To find out more information about cookies, including how to see what cookies have been set and how to manage and delete them, go to www.allaboutcookies.org.

Most web browsers allow some control of most cookies through the browser settings. If you want to know how to do this please look at the menu on your browser, or look at the instructions on www.allaboutcookies.org.

You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on our website.

To opt-out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gooptout.

3. When will we disclose your personal data to others?

3.1 We may need to share your personal information with certain selected third parties including

(a) Our business partners, suppliers and sub-contractors for the purpose of performing any contract we have with you or them. In particular, we use third party IT companies to host our operating system and store personal information, and to support us in the use of that operating system, you will find their privacy poilcy at http://www.vancert.com/privacy-policy-and-cookie-notice.html

3.2 We will also disclose your personal information to third parties in the following circumstances:

(a) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any legal agreement we have with you; or to protect our rights or property, or the safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4. Storage and deletion of personal data

a) Any personal data that we process will be deleted from our systems once we have completed the purpose for which we were processing the personal data. In some cases, the purpose for which we are processing your personal data will last for a considerable period (for example if you are a long term customer of ours, we will need to store your data until our relationship with you comes to an end).

b) We will determine the period for which we need to retain your data, acting reasonably, and taking into consideration a number of factors such as your relationship with us, your engagement with us, and the fulfilment of contracts we have with you.

c) We may need to retain your personal data where this is necessary to comply with our legal or regulatory obligations, or to protect the vital interest of another natural person.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data at our instruction and they are a subject to a duty of confidentiality.

We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Your rights

6.1 Under data protection laws you have the following fundamental rights:

a) The right to access the personal data we hold about you;

b) The right to have your personal data corrected if there are errors or inaccuracies in it, or your personal data is incomplete;

c) The right to restrict the processing we carry out in relation to your personal data;

d) The right to object to the processing we carry out in relation to your personal data;

e) The right to have the personal data we hold about you provided to you in a useable format;

f) The right to complain to a supervisory authority (in the UK this is the information Commissioner’s Office) about how and/or why we are processing your personal data;

g) The right to tell us you no longer consent to us processing your personal data. In practice you will usually agree in advance to us using your personal data for marketing purposes and if you no longer wish us to use your personal data for marketing purposes, you can opt out of receiving such marketing messages at any time. You can do this either by unsubscribing from the marketing messages we send you or notifying us in writing at weller.gasservices@virginmedia.com

6.2 You can ask us to provide you with details of any personal data we hold about you.

6.3 Our website may, from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

6.4 If you think that any of the data we hold about you is incorrect or inaccurate, you can contact us to correct such data. Please contact us at weller.gasservices@virginmedia.com for these purposes.

7. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted on this page. Please check back frequently to this page to see the latest updates/changes to our privacy policy.

8. Information about us

This privacy policy relates to Weller gas services Ltd

9. Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concerns or write to them at:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

10. Any questions?

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

Weller gas services , 1 Blenheim Drive, Witney, Oxon, OX28 5LL

E: weller.gasservices@virginmedia.com

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